This is what customers like you have to say
The very first email every Lands’ End employee sees every day is our favorite, because it’s from a customer like you. We call it our Cup of Customer. Each day is a new message, a reminder of what matters most: you.
These notes motivate us to keep getting better. Because when you’re happy, we are, too. Since we take such joy in reading them, we’re sharing a few of our favorites. Want to share one of your own? Tag us on your favorite social platform.
"I ACTUALLY LOOK FORWARD TO CALLING YOUR CUSTOMER SERVICE TEAM. YOU DON'T LOOK AT ISSUES AS PROBLEMS, YOU LOOK AT THEM AS OPPORTUNITIES. IT SHOWS IN EVERYTHING YOU DO."
"MY DAUGHTER JUST SENT ME HER GIFT LIST - A LANDS' END CATALOG WITH PAGES MARKED. SHE KNOWS HOW TO MAKE IT EASY ON HER DAD."
Thank you to Lands' End customer service for being so awesome! I ordered my son his first-ever backpack with a monogram. I didn't notice right away, but the monogram was off-center, so I opened an online chat with customer service. Phillip immediately set up an order for a replacement at no charge to arrive by the end of the week, in plenty of time for school. I called yesterday to check on it, and Tammy, who was also unbelievably nice, tracked the package. It arrived yesterday and is perfect. I so appreciate the sincere apologies and quick replacement. Lands' End customer service reps are wonderful!